Returns Policy

Returns for Refund

If you are not completely satisfied with your purchase, simply send it back to us within 30 days of the invoice date. Some exclusions apply, see below *

Contact Customer Service at 877-659-4374 (Mon - Fri, 8:30AM to 5:00PM ET) to request a return authorization (RA). Once you receive the return authorization email, please print the RA and include it with the item(s) you are returning.

Sorrelli does not provide shipping labels for returned items. Please ship your items in a well-padded box, and use a method of shipping that you can track as we cannot be responsible for items we do not receive.

Credits will be issued to the original form of payment within 3–5 business days of our receipt. Please be aware that we will not refund any shipping costs.

If you have questions regarding any of our return policies, please call our customer service team at 877-659-4374.

*Purchases of certain sale and promotional items cannot be returned. Each piece will specify whether or not it is final sale on any promotional materials, advertisements or on your invoice.

*Special order items (custom lengths, and earring types) are not eligible for return or exchange.

How to Return an Item

Contact Customer Service at 877-659-4374 (Mon - Fri, 8:30AM to 5:00PM ET) to request a return authorization (RA) within 3–5 business days of our receipt. Once you receive the return authorization email, please print the RA and include it with the item(s) you are returning.

Exchange Policy

If you’re not 100% loving the product you purchased, simply return it for exchange within 30 days of your invoice date.

Purchases of certain sale and promotional items (over 30% discounted) cannot be returned for exchange. Each piece will specify whether or not it is final sale on any promotional materials, advertisements or on your invoice.

Special order items (custom lengths, and earring types) are not eligible for return or exchange.

For the fastest exchange times, and best product availability, we suggest the following method of exchange:

Place a new order for the product you would like to get. Return the product you would like to exchange for a full refund*.

*Please see our Exchanges Policy and Returns Policy for details and limitations. We cannot be responsible for items we do not receive.

Gift with Purchase Policy

If your returned product was purchased during a Gift With Purchase promotion, the Order Value after return must still meet the minimum purchase requirement of the promotion in order to receive a full refund to the original form of payment. If the Order Value after return is below the minimum purchase requirement of the promotion, returns without the Gift With Purchase item included will be refunded as a store credit.

Sale Item Return Policy

Items discounted more than 30% off from their original price are considered final sale and are generally not eligible for refund return.