So sorry to hear you have a damaged piece! Not to worry, we've got you covered. Our lifetime promise applies to all Sorrelli jewelry purchased directly from sorrelli.com or our Flagship Store in Kutztown, PA or an authorized Sorrelli Retailer. Please note, all repairs are subject to a non-refundable $9.95 fee to cover return shipping and processing. Sorrelli's goal is to repair your item so it is wearable again. While we aim to restore its original condition, some signs of repair may still be visible. Complete information is available on our lifetime promise page.

About Your Repair

Please provide some detail about the items that need to be repaired. Please note: If you are sending multiple pieces for repair work, you only need to fill this form out (and pay for return shipping) one time.

Depending on the extent of the repair, or any special requests, your repair will take 12-14 weeks to be returned to you.

If you are sending in an earring for repair, please send in BOTH earrings so that we can ensure a consistent repair process.

We strongly suggest that you ship via UPS or FedEx to our location, so you can track your shipment and confirm our receipt.